Dear customers, Please register on the following esupport sites to apply for a new access account and password: Then choose RaidWatch Download link, and EonStor Fimware Download link via esupport site. -------------------------------------------------------------------------------- Asia Pacific:http://esupport.infortrend.com.tw; Americas: http://esupport.infortrend.com; Europe: http://esupport.infortrend-europe.com/;